Job Location: Gurgaon
Experience: Fresher
Position: Customer Service Associate
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Job Description:
* Provide superior customer experience on calls to American Express Card Members
* Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
* Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members.
* Deliver to the Employees, Customer and Shareholder metrics as per goals.
* Highlight issues through feedback and recommend changes in work flows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
* Adherence to quality and compliance guidelines.
* Ability to take quick decisions and respond to Customer inquiries.
Desired Profile:
* Technical Bent of Mind and Keen Interest in Computer/Internet Technology.
* Sound knowledge of Mobile Applications/Operating Systems.
* Knowledge about Social Media Channels like Face book, Twitter, Foursquare.
* Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
* Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
* Demonstrated Dependability/Self Motivating Skills.
* Change Management Ability.
* Demonstrated Ability to Work effectively within a Team Environment as well as independently.
* Proven Analytical and Problem Solving with a strong attention to Detail.
* Workable knowledge of MS Office Applications (Word, Power-point, Excel)
How To Apply:
Apply Here